SHIPPING & RETURN POLICY

Orders will be processed and dispatched within 1-2 working days, Monday through Friday, excluding holidays. Orders received on weekends and holidays will be processed the next business day. We ship our orders through Correos (Spain’s national postal service). Buyer will be sent a shipment confirmation email with the shipping tracking number. Nael Swimwear is not responsible for unexpected shipping delays or any items lost during shipping. Delivery dates are estimated

Orders to countries outside the European Union may be subject to import taxes and/or customs duties. Please note that these charges are the responsibility of our international customers. For more information, contact your local customs office

You have 14 days from the date of delivery of the order to return, or to exchange the same item for a different size. Please note that the product must be returned clean, unworn, unwashed and must have all original tags and liners attached. Items returned to us in a non-sellable condition will not be refunded. Customer is responsible for the return shipping costs. Shipping charges are not refundable.
For returns please contact hello@naelswimwear.com indicating your name, purchase order number, and reason of the return. You will receive a return confirmation email with instructions on how to proceed
Unfortunately exchanges are not available on international orders. If you would like a replacement item, please place another order online

SHIPPING INFORMATION

FREE SHIPPING for purchases over 100€ in SPAIN (Canarias & Islas Baleares, CEUTA AND MELILLA not included).

For domestic (Spain) and international orders, please allow 1 – 2 working days for your order to be processed and shipped

For DOMESTIC orders, you will receive your purchases in 3 – 5 days after your order has been shipped

For EUROPE orders you will receive it in 5-7 days after your order has been shipped via CORREOS

For ECONOMIC INTERNATIONAL orders you will receive it in 7 – 10 working days after your order has been shipped

SHIPPING PRICES

DOMESTIC Spain (Except Canary & Balearic Islands, CEUTA, MELILLA) – 3,5€

DOMESTIC purchase over 100€ (Except Canary & Balearic Islands, CEUTA, MELILLA) – FREE

Balearic Islands, Canary Islands, CEUTA, MELILLA – 6€

REST OF EUROPE – 10€

ASIA, USA – 25€

REST OF THE WORLD – 30€

OCEANIA – 45€

 

Return orders should be sent to:

NAEL SWIMWEAR

C/ Rey Abdullah, 16, 2

15004  A Coruña

*Please do not send back and order to our office without confirmING with us