Frequently Asked Questions
How can I contact you?
How long will my order take to arrive?
All successful orders placed will be processed within 2 business days of receipt. You will receive an email when your order is dispatched. For full details on our shipping policy and timeframes, please click here
Do you ship worldwide?
Yes, we ship worldwide. If you have any questions related to shipping, please email us at firstname.lastname@example.org and we can provide further information or a shipping estimate. For full details on our shipping policy, please check Shipping & Returns Policy
Please take note when you are doing an international order, you agree to pay all import duty charges, customs and local sales taxes levied by the country you are shipping to
When will you have a sale?
We always update our social media and newsletter with current happenings at Nael Swimwear, including sales and discount codes. Keep checking those or sign up for our newsletter
How do I care for my swimwear?
We recommend a light hand wash for your swimwear after a day in the water to prolong its life span. If you don’t have a mild soap on hand, shampoo is great at taking out traces of salt water, chlorine and sunscreen, and freshening up your bikini for the next swim
Can I return my order?
Yes, you can return your order for a full refund (excluding shipping charges paid), assuming goods are unworn and in original condition. All returns are bound by our Returns Policy. To make a return, please follow our process explained in Returns Policy
Am I liable for customs or duties on my order?
Yes, you are liable for any import customs duties or taxes that are applicable to your order, determined by your local customs authority. Please check with your local customs authority on any customs duties or taxes that are payable by you – regulations and guidelines differ by country. Customs duties or taxes are not payable by Nael Swimwear
Can I buy different sizes?
Yes, you can buy different sizes in top and bottom. Each woman has a different body and it is a good idea to mix colors and styles!